Need to know

We hope you feel completely at home Riverside Cottage. We've put together some notes about the house which let you settle in quicker. We've also added a couple of notes about Local Attractions and Bob the dishwasher. Bob the dishwasher is in the kitchen and likes to be treated in a certain way!

Please feel free to water the plants if it’s been dry, feed the birds with the fat balls from the airtight tin in the kitchen and most of all, enjoy yourself in your home away from home. We hope you’d like to return and when you do, our VIP guests get the best prices on repeat direct bookings; just keep a note of our web address or email, follow us on social media and stay in touch.

First off we must mention that Riverside Cottage is a non-smoking home.

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drinks

Check-in and check-out.

Our standard check-in time is 4pm, although we will contact you beforehand if an early check-in is available. Check out is at or before 10am and late check-outs are usually unavailable during peak season. You’ll be sent details of the lockbox key code in a separate welcome email.

Fire Safety

  • We’re compliant with HM Government safety guidance for sleeping accommodation, October 2023. Risk Assessment in guest folder.
  • In the event of a fire, the general rule is (if you can) put it out, get out and stay out. There’s a fire extinguisher and fire blanket in the kitchen and sensitive smoke, heat and carbon monoxide detectors are linked throughout the cottage.
  • A further fire extinguisher is in the principal bedroom.
  • The most important thing is to protect yourselves in case of fire or other emergency. Close downstairs doors when retiring to bed and keep the keys in the front door in case you need to open it in the dark.
  • Rechargeable torches are in each bedroom, in the lounge, and there’s a torch and lantern in the kitchen too.
  • If you use the real fire, please use the fire guard and if you clean the fire, place all ashes in the metal bucket OUTSIDE of the house on the slate pathways or on the stones.
  • We request you familiarise yourself with exit routes before going to bed on the first night.

Before and upon arrival.

Helwith Bridge is a tiny hamlet with a friendly pub but no shop. We’d recommend bringing milk for a cuppa on arrival as the nearest shops are a ten-minute drive to Settle.

If you’d like a real fire during your stay, we’ll leave a starter pack of logs, kindling and firefighters for your use. If you’d like a bumper basket for your stay, we can arrange this for £30. Just email us at least seven days before arrival at to arrange. If you choose to bring or buy your own logs, please use hardwood and /or kiln dried logs only.

There’s parking for one car on the driveway. It’s easier to drive in forwards, but as it’s quite tight for larger cars, passengers should alight before driving into the space! If you’re bringing a second car, please park in the pub car park.

The connection of Electric Vehicles to indoor sockets is prohibited due to the limited available electricity supply at the cottage. Any damage caused by unauthorised may lead to curtailment of your holiday. An electric car charger is available at The Old School House (Yorkshire Subterranean Society) just outside the car park entrance and to your right, there are also several fast charging points in Settle town centre. From Summer 2024, VIP guests will have access to an external power supply for EV/ Hybrid charging: please ask us for details when booking your 2024 holiday directly with us.

If it’s wet when you arrive, please take care on the paths and driveways as they’re uneven and our local slate can be slippery (we’ve got the bruises to prove it!)

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wee house

If you’re bringing your four-legged friends, please keep them off the furniture and for the sake of future guests with allergies, we kindly request that they always remain downstairs. An additional cleaning fee will be charged after departure if additional hygiene measures are required due to pet damage.

When walking dogs, please take care to keep them on a lead when walking on footpaths and bridleways, crossing fields or where sheep may be grazing.

For guests bringing children (until 1st January 2024), please ensure care is taken with the patio doors / Juliet balcony in the living room and all river facing windows as there is no riverbank below. Any items falling from these windows will be lost into the River Ribble forever! For information, we will be an adults only property from 1st January 2024.

There’s an umbrella pot, hat, coat and shoe rack in the hall. Please remove wet or dirty footwear in the hallway and dry-off dogs before they explore further.

We’ve installed electric heaters in the hallway and kitchen to protect the house from frost. They also provide a warm welcome after cold and wet days on the Dales! These heaters are remotely controlled, so please don’t turn them off or adjust the controls.

If the weather is chilly, the central heating will be switched on ready for your arrival. Feel free to turn it up or down to your own requirements using the Hive thermostat in the kitchen. (More information on the central heating controls is below.)

Familiarising yourself with the cottage.

Please flush nothing other than human waste and the supplied loo roll. The cottage uses a pump and tank for wastewater so anything else will block the system and require an expensive technician call-out and will curtail your stay at the cottage. Any curtailed stays due to failure of the pump system leading from misuse will not be refundable and will lead to additional costs. Bleach must not be used in the toilets or sinks.

Inside the cottage, there are some steps, areas of reduced head height and delightfully wonky and squeaky floors to get used to. Get to know the quirks on arrival or ‘duck or grouse’ at your peril!

There are tea bags, Nespresso pods, sugar, cleaning products and some condiments in the kitchen. There’s pump-safe loo roll, cleaning products and hand soap in the bathroom. We’d recommend
bringing additional supplies or allow yourself some time to pop to Booths or one of the two co-op stores in Settle.

In case of a power cut, DO NOT USE THE LOO OR RUN ANY TAPS until the electricity supply has returned. The fuse box is in the kitchen cupboard above the microwave and there’s a phone number and web address on the meter box outside if you need to contact Northern Power Networks.

dogs
fireplace

There are rechargeable torches plugged-in, in each bedroom, in the lounge, kitchen and a wind-up, rechargeable lantern near the dishwasher. There are also handheld torches in various locations around the house plus solar lighting in the garden.

If a power cut continues for a long period, a battery powered ‘generator’ is located in the main bedroom wardrobe. This is intended for low current appliances such as phone chargers, televisions and lamps only, but will keep you connected if needs be. Please take care when using this unit and recharge it when the power returns!

There is a larder fridge and a small freezer in a kitchen cupboard. A microwave, dual oven, hob, toaster, omelette maker, blender, Nespresso machine and compact dishwasher (called Bob) are also available for guest use. Instructions for Bob are included in your welcome email.

There’s a smart TV with freeview lite, Netflix and a Firestick in the lounge, a smart TV with freeview lite in the principal bedroom and a small TV with Firestick and DVD player in the small bedroom. A selection of DVDs (and paperback books) can be found in the tall-boy cabinet in the smaller bedroom.

We’ve placed throws on the sofa to protect the velvet cover! The sofa will be exchanged for another model in November 2023, therefore we need to ensure it’s returned in an as-new condition. Thanks for your understanding.

The hoover, iron, ironing board and clothes horse are in the under-stairs cupboard and there’s a smaller hoover upstairs too.

Enjoying your stay.

The central heating is pre-programmed based upon previous guest feedback and prevailing weather conditions taken from a local weather station. The temperature can be adjusted on the Hive thermostat in the kitchen, or heat can be boosted by pushing the button on the top right of the thermostat. Hot water is instantaneous. It goes without saying that if it’s too hot indoors, please turn the thermostat (or the radiators) down to save energy.

We have installed safety stays on river facing and all upstairs windows. Each stay has a set of keys to allow full opening of the windows if you wish. Please ensure the keys remain in the stays and that all windows are closed on departure.

The main bedroom has a double medium-firm orthopaedic mattress and the smaller second room has two soft bamboo mattresses on top of each other. This results in a soft, cosy and comfortable bed with the feeling of a water mattress. There’s plenty of pillows and a spare duvet in a zip box under the main bedroom. If you use any of the spares, please leave them out on departure so they can be cleaned.

We hope you find plenty of crockery and amenities in the kitchen. If you find anything is missing or if you inadvertently break anything, please leave a note in the maintenance book.

There are Alexa devices in each room. There’s an Alexa Dot in each bedroom and an Alexa show in the lounge and kitchen (cameras are disabled for your privacy.) Just ask ‘Alexa’ to listen to the radio or other things besides or just switch them off if you wish.

stairs
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There is a phone charger in each bedroom, a hairdryer, some handmade throws (and hot water bottles) in the main bedroom wardrobe and a shaver socket and heated mirror in the bathroom. If you’ve forgotten your phone leads, there are a few spares in the wardrobe for most devices, but please return them on departure. Recycling and refuse are collected each Wednesday morning. Our neighbour, Martin, will collect the correct bin and return it later in the day.

The guest box includes lots of leaflets of local attractions. Please feel free to add more if you’ve found somewhere special! Markets are on in Settle and Hawes every Tuesday. Swimming is available for guests at Settle Pool (just book via their website) and we highly recommend visiting the Victoria Hall in Settle: there’s always something going on!

If you need any help, Paul and Carol at the pub next door are usually open everyday from lunchtime ‘til late.

Checking out

On the day of check-out, Rachel would appreciate if you could strip the bed(s) (please leave mattress and pillow protectors in place) and place all the used laundry and dirty towels in the bath. Emptying the kitchen bins into the wheelies would also be helpful.

Unless previously arranged, check out is by 10am. Please close all windows and ensure the spare key remains on the dining table. Place the main key in the lock box and jiggle the numbers.

If you’ve had a great time, we’d love a review on Facebook, google, cottages.com website etc. If you’ve found something lacking, please let us know directly via email: riversidecottagehelwithbridge@gmail.com

As mentioned before, we’d love you to return. Just keep our email on file and we’ll ensure your return trip is at the best rate possible.

Thanks for reading this far!
David & Craig
September 2023 for Autumn Season.

rising sun